Account & Data Deletion Request

You have the right to request deletion of your BikeServ account and the personal information associated with it. This page explains how to submit a request and what to expect.

How to request deletion

Send an email to privacy@bikeserv.co.za from the email address linked to your account, with the subject line Account Deletion Request. Include your full name and the email address on your account so we can locate your record.

What gets deleted

Upon a verified deletion request, we will remove:

• Your account credentials and login access
• Your personal profile information (name, phone number, ID number)
• Your device push notification token
• Any location data captured during SOS/breakdown events linked to your account

What may be retained

Some information may be retained where we are legally required to do so, or where it forms part of a dealership's own records. Specifically:

• Job card and service records — vehicle maintenance history is retained by the dealership as part of their business records. If you are an owner or driver, contact your dealership directly regarding those records.
• Financial records — invoices and billing data may be retained for up to 5 years in line with South African tax and accounting requirements.
• Anonymised analytics — aggregate, non-identifiable usage data may be retained for service improvement purposes.

Timeline

We will acknowledge your request within 3 business days and complete the deletion within 30 days. You will receive a confirmation email once your account has been removed.

Note for Owners and Drivers

BikeServ accounts for owners and drivers are created and managed by your dealership. If you are unable to reach us directly, you may also contact your dealership and ask them to deactivate and remove your account from their portal.

Questions

For any questions about this process, contact our Information Officer at privacy@bikeserv.co.za.